Roundtable Discussion 2014: Improving Services for Elderly

ZeShan Foundation, Hong Kong

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To better understand the growing needs brought about by Hong Kong’s ageing population, ZeShan Foundation held a roundtable discussion on April 4, 2014, which was attended by philanthropists and representatives of private foundations, service organizations, research institutions and social enterprises. Ms. Annie Chen, a second generation member of the Thomas Chen family and member of ZeShan Foundation’s Grants Committee, hosted the event.

Hong Kong is experiencing a rapidly ageing population. In 2012, 14% (1.02 million people) of the population was aged 65 or older; by 2041, that number will shoot up to 30% (2.56 million people) according to a projection by the government. Comprehensive services for the elderly rank high on the list of concerns for both the community and the government of Hong Kong.

The featured speaker of the event, Prof Alfred Chan, Chair of the Elderly Commission and Director of the Asia-Pacific Institute of Ageing Studies at Lingnan University began by emphasizing how support from private foundations for pilot projects can be instrumental for developing innovative service models and formulating enlightened policy agenda through effective advocacy. Prof. CHAN suggested forging a strong public-private partnership among government entities, private and corporate funders, service providers, and concerned groups in order to effectively leverage resources and create synergy between these different stakeholders.

Among the participants, Mrs. Mabel Lee, Board member of Simon K.Y. Lee Foundation, and Ms. Bella Luk, Executive Director of Helping Hand, shared their experience in developing and scaling innovative projects to enhance elderly services in selected communities. Ms. Doris Leung, Chief Executive Officer of Diamond Cab, an award-winning social enterprise, shared her company’s lessons in creating impact through social innovation.

Moderated by Mr. Timothy Ma, Executive Director of Project Flame at the City University of Hong Kong, participants examined catalytic roles the philanthropic sector could play in creating impact in the development of elderly services. Emerging from the roundtable discussion, the general consensus was that there are great opportunities for collaboration across sectors in the field of elderly services.

Building on the momentum of the roundtable discussion, an ad-hoc working group was formed to follow-up on ideas brought up during this event and develop suggestions into actionable efforts.

圓桌討論會:改善長者服務 [2014]

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擇善基金會於2014年4月4日舉辦圓桌討論會,目的是探討目前長者服務的改善空間及促進該方面的公私營合作,為日後龐大的長者人口提供更完善的服務配套。陳氏家族成員兼擇善基金會董事陳恩怡女士代表擇善基金會,歡迎28位來自私人基金會、非牟利機構、教研組織,社會企業的代表和獨立慈善家參加會議,就議題分享經驗和交流意見。

根據政府統計數字,本地65歲及以上的長者人口將由2012年的102萬人(佔人口的14%),大幅上升至2041年的256萬人(佔當時人口的30%)。香港正逐步趨向老齡化,如何提升長者服務成為當前重要的社會議題。

討論會邀得香港安老事務委員會主席及嶺南大學亞太老年學研究中心總監陳章明教授、李國賢基金會董事局成員李黃眉波女士、伸手助人協會總幹事陸寶珠女士作主講嘉賓。陳教授指出私人資金對開拓各項試點計劃十分重要,可使具創新性的項目得以被政府吸納及擴展。李女士及陸女士均分享在推廣地區老人服務方面的實踐經驗。 社會企業「鑽的」行政總裁梁淑儀女士則分享其以經營社會企業模式提供服務的經驗。

會議由香港城市大學「火焰計劃-社會創新及企業精神在城大」執行總監馬錦華先生主持。馬先生建議加強私人資助者、企業、非政府機構及關注團體之間的合作夥伴關係,產生協同效應,有效地拓展服務範疇及加深工作成效。與會者認同跨界別的合作對長者服務的發展有十分正面的作用。

討論會在熱烈的氣氛下總結成果,大部分與會者同意成立緊密溝通的工作小組,以積極地推動本地長者服務的發展。

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Related Links

Cross-sector Task Force on Elderly Services 2014

ZeShan Foundation, Hong Kong

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Subsequent to the roundtable discussion convened by ZeShan Foundation in April 2014, a cross-sector working group has been formed with a focus around Hong Kong elderly services. The group was comprised of three task forces to take lead on forum organization, policy and advocacy, and dementia, respectively, which collectively work toward addressing issues raised during said roundtable discussion. 

In the face of a rapidly ageing population in Hong Kong, the working group believes that an effective public-private partnership is required to mobilize the community and the government to work in concert towards the needs of this shifting demographic. Only in coupling policy change with innovative solutions can Hong Kong be made an exemplar of quality elderly services for the region. 

In line with the group’s goal of encouraging cross-sector collaboration, the twenty members themselves are representatives of different sectors, such as grant-making foundations, academia and service providers, so as to join forces and work in synergy towards the common goal of improving elderly services.

Task Force 1: Conference Organization

The first task force organized a 2-day forum with a focus on building sustainable public-private partnership in elderly services, which was held in Hong Kong in mid-November 2015 just ahead of Hong Kong’s Senior Citizens’ Day. The goal behind this forum was to bring together private foundations, policy-makers, academics and service providers in a platform to develop private-public partnerships, as well as to demonstrate the importance of creating sustainable partnerships detailed through case studies.

Task Force 2: Policy & Advocacy

Convenor: Mr Patrick Cheung, Managing Director, The Jade Club

The second task force reviews elderly-related policies and advocates for greater cross-sector collaboration. In meetings convened with Miss Annie Tam, JP, Permanent Secretary for Labour and Welfare, and Dr. C. K. Law, Principal Investigator of the Consultant Team for the Elderly Commission’s Working Group on Elderly Services Program Plan (ESPP), members of this task force introduced the work and future plans of their respective organizations, discussed policy developments, and expressed views on the role and involvement of private foundations in the development of elderly services in Hong Kong.

Task Force 3: Dementia and Caregiver Support

Convenor: Ms Florence Ho, General Manager of the Jockey Club Centre for Positive Ageing & Jockey Club CADENZA Hub

The third task force looks specifically at dementia, diving into the policy and institutional support given to caregivers of dementia patients in Hong Kong. There are some 18,000 new cases of dementia every year in Hong Kong, and with the city’s ageing population, this neurological condition is expected to affect some 280,000, or 4% of the local population, by 2036.

 

跨界別安老服務專責小組 [2014]

擇善基金會於2014年4月召開探討本港安老服務的圓桌討論會,與會者其後成立跨界別工作小組,推行後續工作及保持緊密聯繫。工作小組設有三個專責小組,分別負責籌辦論壇、政策及倡議、腦退化症方面的工作。

工作小組認為,香港面對人口急劇老化所帶來的各種挑戰,必須透過有效的公私營合作,才能促使政府與社區攜手解決難題。香港若要推動優質安老服務,並在區內起牽頭作用,必須具有推動政策的決心和創新的解決方案。

工作小組的20位成員來自慈善基金會、學術界及服務提供者等界別,貫徹小組鼓勵跨界別合作的宗旨。小組為不同界別人士提供了協作平台,以共同實現提升安老服務質素的願景。


專責小組(一):籌備會議
第一個專責小組負責籌辦有關發展可持續公私營合作的研討會,於2015年11月香港長者日前夕於本港舉行。研討會為私人基金會、政策制定者、學者以及服務提供者等提供平台,一方面催化公私營合作機會,另一方面透過案例來探討可持續公私營合作模式的建立。

專責小組(二):政策及倡議
召集人:尊賢會創辦人 張瑞霖先生

第二個專責小組負責研究長者政策及倡議跨界別合作。專責小組先後約見了勞工及福利局常任秘書長譚贛蘭小姐JP, 以及安老事務委員會轄下「長期護理服務模式」工作小組顧問團隊首席研究員羅致光博士。小組成員在會上介紹了各自組織目前及計劃中的工作,就長者政策的發展方向進行了討論,以及就私人基金會在本港安老服務發展過程中可以擔當的角色提供了意見。

專責小組(三):認知障礙症及護老者支援
召集人:賽馬會耆智園 賽馬會流金匯總經理 何貴英女士

第三個專責小組負責研究腦退化症,以及本港在政策及製度上對護老者所提供的支援。香港每年新增約1.8萬宗老退化症個案,而隨著人口老化,預計2036年,老退化症患者將達28萬人,佔全港人口4%。

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When an unknown printer took a galley of type and scrambled it to make a type specimen book.

Neque porro quisquam est qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit…Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

When an unknown printer took a galley of type and scrambled it to make a type specimen book. It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’, making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for ‘lorem ipsum’ will uncover many web sites still in their infancy. Various versions have evolved over the years, sometimes by accident, sometimes on purpose (injected humour and the like).

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Inside Tab Heading 01 H4

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’, making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for ‘lorem ipsum’ will uncover many web sites still in their infancy. Various versions have evolved over the years, sometimes by accident, sometimes on purpose (injected humour and the like).

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

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Related Links

First Tele-health Link

Senior Citizen Home Safety Association, Hong Kong

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From 2008 to 2011, ZeShan Foundation provided support to aid the development of a new Tele-health Link program by the Senior Citizen Home Safety Association (SCHSA), which aimed to provide a range of telephone and electronic health services to SCHSA’s elderly members in Hong Kong East and Kowloon East. The program was a key example of community-based elderly health services that enables ageing in place, showcasing effective cross-sector collaboration between the public health and non-governmental social services sectors as well as innovative use of technology.

Post-discharge Tele-health Advice, Health Advice Hotline

In collaboration with the Hospital Authority, a hotline was set up to disseminate health advice to the elderly community and their carers in the hopes of enabling active ageing and reduce hospitalization of the elderly. Manned by registered nurses, calls were also made to elderly members who were recently discharged from hospitals to monitor their progress of recovery, remind them to take their medications, and follow up on other related matters. More than 330,000 of such calls were made over three years.

This project also received matched funding from the Partnerships Fund for the Disadvantaged to expand its service from a localised to city-wide operation. To evaluate the effectiveness of the program, a study was conducted by the Sau Po Center on Ageing of the University of Hong Kong in March 2011, showing very satisfactory feedback from users. 

24-hour Transmission of electronic Patient Record (ePR)

An IT system was established to facilitate the transmission of electronic medical records to hospital emergency wards, which allowed doctors and nurses to access the medical records of SCHSA members and enabled a more efficient medical intervention. The project won a Gold ICT Award in a government competition for its innovative use of information technology.

 

長者安居協會:「康訊通」長者健康電子及電話服務 [2008-2011]

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擇善基金會在2008至2011年期間,資助長者安居服務協會推行「康訊通」計劃,為港島東和九龍東居住的長者會員提供電子及電話健康服務。計劃旨在建立社區安老服務服務,使長者能夠「居家安老」,為醫護界和社福界的跨界別合作以及創新的科技應用,提供了優秀的示範。

院後健康支援專線、家居健康諮詢專線
在醫院管理局和協會的合作下,計劃設立由註冊護士接聽的電話專線,旨在提升長者健康、減少不必要的住院及促進躍動晚年。工作人員主動聯絡剛出院的長者了解康復狀況、提醒準時服藥以及跟進其他事宜,長者及護老者亦可以致電獲得健康輔導,解決健康及護理方面的疑難。在三年內,工作人員為長者會員提供超過33萬多人次的電話服務。

項目在得到攜手扶弱基金的配對資助下,已把服務擴展至全港長者。香港大學秀圃老年研究中心於2011年3月為項目進行評估,大部分服務使用者對項目表示讚賞及滿意。

24小時電子病歷傳送
計劃亦建立資訊系統把電子病歷傳送至醫院急症室,使會員入院治療時,醫護人員能夠儘快掌握有關資料並進行適切的治療。這項創新的資訊科技係統,在一項政府舉辦的資訊科技創新比賽中獲得金獎。

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Tele-health Link

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When an unknown printer took a galley of type and scrambled it to make a type specimen book.

Neque porro quisquam est qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit…Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

When an unknown printer took a galley of type and scrambled it to make a type specimen book. It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’, making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for ‘lorem ipsum’ will uncover many web sites still in their infancy. Various versions have evolved over the years, sometimes by accident, sometimes on purpose (injected humour and the like).

Photos Grid for Heading 02

  • Tab 1
  • Tab 2
  • Tab 3

Inside Tab Heading 01 H4

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’, making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for ‘lorem ipsum’ will uncover many web sites still in their infancy. Various versions have evolved over the years, sometimes by accident, sometimes on purpose (injected humour and the like).

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

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