In view of the increasing number of patients visiting psychiatric outpatient clinics, which according to the Hospital Authority, had risen by more than 20% from 511,101 in 2001/2002 to 628,175 in 2007/2008, as well as a lack of support to families with mentally-ill members, ZeShan supported the establishment of a call center that provides services to people with mental illness and their families, one of the first kind in Hong Kong in 2000’s.
Managed by Richmond Fellowship of Hong Kong, JUSTONE Mental Health Support Service offers professional support to recovered mentally-ill patients, as well as caregivers of family members with mental illness. Emotional support and service referrals are also available to the general public. Registered social workers offer support and conduct case follow-up to callers, and qualified trained volunteers help answer calls. ZeShan has also helped the 24-hour hotline project applied for matching-fund from the Partnership Fund for the Disadvantaged to expand its services as to benefit more users.